MORIA DESIGN jest producentem oferowanego asortymentu. Jako polska rzemieślnicza firma z najwyższą starannością pracujemy nad tym, aby nasze produkty były trwałe i funkcjonalne. Z pełną odpowiedzialnością gwarantujemy ich wysoką jakość, jeśli jednak zakupiony przez Ciebie towar posiada wadę, możesz złożyć reklamację.
How to do it?
To report a defect fill in the complaint form available hereand then send it to sklep@moriadesign.pl. Remember to include a photograph showing the defect in all the products with your application. You can also send your report by post to our office address.
If you have an account on https://www.moriadesign.plAfter logging in from your account, you can search through your order history and select the product you wish to advertise.
IMPORTANCE: The time limit for processing a complaint is 14 days from the date of receipt of a complete application. Within this period, you will be contacted and informed of the next steps. If your report proves to be valid, the advertised goods will be exchanged for a defect-free copy or a refund will be given.
REFUNDS
A refund as a result of a claim will be made within a maximum of 14 working days of receipt of the package and depends on the method of the original payment:
- in the case of cash on delivery, the refund will be made by transfer to the account indicated by you on the claim form;
- in the case of online payment, the refund is made by transfer to the account from which you sent the money.
Jeśli będziesz mieć jakiekolwiek pytania dotyczące zwracanego towaru, zapraszamy do kontaktu!
Call us on:
+48 535 815 715
We work for you from Monday to Friday, hours:
8:00 - 17:00.